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Connectivity-as-a-Service: The Next Step for Communication Service Providers

Enterprise clients have very specific telecommunications needs. Any interruption in service can have drastic effects on productivity, customer service, and on your bottom line. Experts estimate that the average cost of downtime per hour is estimated at $8500 for a small enterprise, $215,000 for a mid-sized company, and $686,000 for a large corporation.

For specific organizations that are part of the critical infrastructure for our community, the costs can be even higher. Government agencies such as police and fire departments, schools, and hospitals and medical facilities cannot risk a service outage of any duration.

Connectivity-as-a-Service is a value-added offering for enterprise clients, ensuring that they always receive premium consideration from telecommunications providers. And for a premium customer service experience, it may make sense to choose a local or regional provider rather than a large national or international corporation.

While a large corporation may be able to offer an attractive price point due to economies of scale, a local, regional provider has specific benefits that can often outweigh the dollars saved by going with a large firm. Telecommunications service providers in Southern California face a unique set of circumstances and challenges which may not be apparent to providers that are not headquartered here or are unfamiliar with the SoCal landscape. A local or regional provider, though, can offer:

1. Local staff

With a regional provider, companies benefit from local representatives that are familiar with local concerns. Project managers, engineering, and sales teams are available to manage your projects from start to finish and to find creative solutions to any issues that arise. With local support, a tech or sales rep can be physically on-site with very short notice for those matters that require in-person attention. Further, because a local team is already familiar with unique, regional issues, they can anticipate problems and offer solutions before challenges become expensive, hard-to-fix problems.

2. Local network operations center (NOC)

The SCE Carrier Solutions NOC is located in Alhambra, CA. Having network operations located physically closer to your business center means that your area of concern for the physical security of the network is much tighter. If a national provider is physically routing your data to a network operations center in Denver, your system is vulnerable not only to California’s earthquake, mudslides, and drought; but also to Colorado’s blizzards, or tornados, and everything in between. The closer the NOC, the more focused the control, and the better your service becomes. And again, a locally staffed NOC means that not only are our employees well-versed in the specific needs of our customers, but we can arrange in-person meetings very easily should a particularly thorny issue arise.

3. Scalability and Flexibility

A smaller provider can be more flexible, helping you scale your network up and down as the need arises. Large corporations, with hundreds of thousands of enterprise customers, can only provide limited flexibility to each. A national organization will not be as responsive to changes in the business environment as a local provider acting as your partner, apprised of your history and attuned to your needs.

While at first glance, outsourcing enterprise connectivity to a large, national corporation seems like a good idea. Economies of scale almost always result in up-front cost savings. But when you weigh other factors, including the cost of downtime, service issues that can arise on more complicated networks and the value of regionally-focused customer service and engineering teams, a local provider is the better choice for the long term.

Sources:
  • https://blog.appdynamics.com/product/the-true- cost-of- downtime-infographic/
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