Customer Support

Have a question about our services or need assistance with your network?
The SCE Fiber team is here to help.

Service Assurance

At SCE Fiber, we strive to provide excellent connectivity and network quality for our customers. If you have any questions about your service contract or are experiencing suboptimal performance, increased latency, higher packet loss, or decreased throughput, please let us know so we can address those issues.

View Escalation Support Guide

Repair and Planned Maintenance

Are you experiencing any network issues, such as downtime, reduced upload or download speeds, or have any damaged infrastructure assets? Edison Carrier Solutions’ technical staff is available 24×7 to help resolve your service issues. To help ensure a swift response and resolution to your problem, please have your Edison Carrier Solutions circuit number readily available.

Call Us Now: 800-655-8844

Billing Support

Reach out to our billing team if you have any questions about your recent bill or would like to discuss your current payment plan. Our team will be happy to talk about any discrepancies or help you update your company’s financial information.

Email Billing

Sales Support

Contact our sales experts to get answers to all of your questions about leveraging our network service offerings or upgrading your existing network with us. A member of our sales team will reach out to you within 48 hours to review the status of your request.

Speak to Sales